1. Super tax Refunds Australia is a trading name for the services of Massive Taxation Pty Ltd.

2. Super tax Refunds Australia guarantees that it will use all due care when preparing income tax refunds and superannuation refunds.

3. Super Tax Refunds Australia will prepare and lodge all returns based on the information provided by the client.

4. Super Tax Refunds Australia will not be held responsible if the client:

a. Provides false, misleading or incorrect information;
b. Has previously lodged the tax return being prepared;
c. Has already received a refund;
d. Has provided information that is different to the information provided by the Australian Taxation Office;
e. Owes the Australian Taxation Office money. In this instance we would contact the client of further charges due.

5. Super Tax Refunds Australia will prepare all documents in accordance with Australian Taxation Law and subject to the information provided by the client.

6. Super Tax Refunds Australia treats all client information as private and confidential.

7. Super Tax Refunds Australia will keep customers up to date with the progress of returns via telephone or email. Customers should keep sufficient space in email accounts to maintain constant communication until work is complete.

8. Super Tax Refunds Australia will provide all refunds as fast as possible. The following service times should be expected:

a. Prior income tax years – 7 to 14 days
b. Tax refund amendments – 21-28 days
c. Early Assessments – 42 to 56 days
d. Extended waiting periods can be expected during high volume periods

9. When the customer signs our Authority form, they are agreeing for us to prepare and lodge the relevant refunds and accept our fees for services rendered. Our fees will be deducted from the refund and the remaining balance is refunded to the customer.

a. If the Australian Taxation Office sends the refund directly to the customer, the customer is still liable to pay our fees for services rendered which resulted in the refund. If our client refuses to pay for the service provided the Super Tax Refunds reserves the right to take legal action to retrieve monies owed.
b. If the client had authorised any other person to organise the same refund, Super Tax Refund will still enforce fees for our services rendered.
c. When online applications are lodged and the acceptance of Terms and conditions is ticked, the customer agrees for us to prepare and lodge the relevant refunds and accepts our fees for services rendered.

10. Super Tax Refunds Australia may need to provide additional services to complete tax refunds. Additional fees will be charged to cover services and are provided on a case by case basis. Please contact fees@supertaxrefunds.com.au for specific fees relating to each case. These services include, but are not limited to:

a. Document retrieval;
b. Tax File Number verification;
c. Residency verification;
d. Tax assessment amendments.

11. Super Tax Refunds Australia will contact customers to confirm preferred payment methods.

12. Super Tax Refunds Australia will not be held responsible for fees charged by local banks for the deposit of cheques and transfer of international funds.

13. Where refund entitlements of the customer are offset against liabilities to the Government or any other financial liabilities, the fee for services rendered is still applicable.

14. All tax and super estimates should be used as a guide only. Final refunds will be subject to final judgement by the Australian Taxation Office.

15. Super Tax Refunds Australia will keep customers updated with our new services. Customers may opt out of future correspondence by emailing details to optout@supertaxrefunds.com.au

16. The customer agrees to these Terms & Conditions when making an application to Super Tax Refunds Australia via the website, post, fax, email and hand written applications.

17. Once Super Tax Refunds Australia have received all documents and authorisation to proceed, the refund will be automatically processed. Written revocation must be received within 3 days and a receipt of confirmation will be issued in order for the process to discontinue.

18. Any customer questions should be emailed to info@supertaxrefunds.com.au and a response will occur within 24 hours.

19. Terms and Conditions are occasionally updated and it is the customer’s responsibility to keep informed of any changes.